Terms of Service

Welcome to Dyyluxe! By accessing or purchasing from our website, you agree to be bound by the following terms and conditions. Please read these Terms of Service carefully before making any purchases.

1. General Terms

  • By using our website and placing an order, you confirm that you are at least 18 years old or have the consent of a parent or guardian to use our services.
  • You agree to use our website for lawful purposes and in accordance with these Terms of Service.

2. Products and Pricing

  • All products listed on our website are subject to availability. We reserve the right to discontinue any product at any time.
  • We make every effort to ensure that the descriptions and images of our products are accurate, but there may be slight variations.
  • Prices are listed in SGD and may be subject to change without notice. Taxes, shipping fees, and other charges will be added at checkout.

3. Order Acceptance

  • Once you place an order, you will receive an order confirmation via email. This does not signify our acceptance of your order.
  • We reserve the right to refuse or cancel any order at our discretion, including but not limited to issues related to product availability, pricing errors, or fraudulent activity.

4. Payment and Security

  • We accept Grab Pay and Paynow (Manual via QR) 
  • All payment information is processed securely, and we take appropriate measures to safeguard your personal data.

5. Shipping and Delivery

  • We offer shipping to Singapore Only. Delivery times vary based on location and shipping method.
  • Once shipped, we are not responsible for delays caused by shipping carriers or customs procedures.
  • Please ensure your shipping address is accurate; we cannot be held responsible for lost or misdirected packages due to incorrect information.

6. Refunds and Returns

  • We offer refunds or exchanges for products that are defective or damaged upon receipt. Please review our [Refund Policy] for further details on how to initiate a return.
  • For hygiene reasons, we cannot accept returns on opened or used products unless defective.

7. Product Use and Safety

  • Our products are intended for external use only. Please follow all instructions for use and avoid contact with eyes or mucous membranes.
  • If you experience any irritation or discomfort while using our products, discontinue use immediately and consult a healthcare professional.

8. Intellectual Property

  • All content on our website, including text, images, logos, and trademarks, is the property of Dyyluxe and is protected by copyright and intellectual property laws.
  • You may not use, reproduce, or distribute any content from our website without prior written consent.

9. Limitation of Liability

  • To the extent permitted by law, Dyyluxe is not responsible for any indirect, incidental, or consequential damages arising from the use of our products.
  • Our liability is limited to the purchase price of the product(s) in question.

10. Privacy and Data Protection

  • We respect your privacy and handle your personal data in accordance with our [Privacy Policy]. By using our services, you agree to the collection and use of your data as outlined in our Privacy Policy.

11. Changes to Terms

  • We reserve the right to update or modify these Terms of Service at any time. Any changes will be reflected on this page with an updated "Last Revised" date. It is your responsibility to review these terms regularly.

12. Contact Us

  • If you have any questions or concerns about these Terms of Service, please contact us at Dyyluxe@outlook.com.