Refund Policy

At Dyyluxe, we strive to ensure you are completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free refund process under the following conditions:

Eligibility for Refund:

• Products must be returned within 2 days from the date of purchase.
• Items must be unused, unopened, and in the same condition as when you received them.
• For hygiene reasons, we cannot accept returns on opened or used products, unless they are defective.

How to Request a Refund:

1. Contact our customer service team at dyyluxe@outlook.com with your order number and reason for the return.
2. Our team will review your request and provide you with instructions for returning the product.
3. Once we receive the returned item, we will process your refund to the original payment method within 3-5 business days.

Shipping Costs:

• Shipping fees for returns are the responsibility of the customer unless the item was defective or an error was made on our part.
• We recommend using a trackable shipping service for returns, as we cannot guarantee receipt of returned items.

Exchanges:

• If you wish to exchange an item, please contact our customer service team, and we will assist you with the process.

Your satisfaction is our priority, and we are committed to ensuring your experience with Dyyluxe is a positive one.